Terms & Conditions

Terms & Conditions 

1. About The We Talk 

The company is based in Hammarö, Sweden. The company's address is Malvavägen 7. 

If you want to get in touch with us, send an email to hello@thewetalk.com with your case and your contact details and we will contact you shortly. 

2. Order 

When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address. 

If there is an error in the order confirmation, please contact us immediately by email to hello@thewetalk.com. 

3. Delivery 

Our normal delivery times are 5-7 days. NOTE! Orders placed on weekends will be sent no earlier than the Monday after. 

If delays in delivery should occur (without us notifying you of longer delivery times), please contact us at the e-mail address: hello@thewetalk.com. 

3.1 Unsolved shipping 

Your package remains with the agent for 14 days. If you do not collect it within the due time, or if the shipment is returned due to incorrectly recorded information, The We Talk charges a fee of, at present, SEK 149 as compensation for shipping and costs. 

4. Rates 

All prices in the store are stated in SEK and all prices are inclusive of 25% VAT. 

We reserve the right for price changes caused by supplier price changes, error prints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price. 

5. Right of withdrawal 

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered. 

5.1 When using your right of withdrawal: 

You must announce that you regret it. The message should be sent to us hello@thewetalk.com. In your message, your name, address, e-mail address, order number and the goods to which the return applies must be clear and clear. 

You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice. 

You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be shipped well packaged and in original packaging. 

In the amount of the refund, we reserve the right to deduct a sum corresponding to the reduction in value compared to the original value of the product for used or damaged products. 

5.2 The right of withdrawal does not apply to: 

Custom made product, which has been specially tailored for you or has a clear personal touch to your wishes. 

Services that have been completed and where you have explicitly consented to the service being started without the right of withdrawal. 

6. Complaints  

We check all products before sending them to you. Should the product still be damaged or improperly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the error-free of charge. 

You must always contact us for approval before returning a defective item. 

The complaint should be sent immediately after the defect is discovered. 

6.1 How do you go about complaining? 

Any errors and defects should always be reported to hello@thewetalk.com where you enter your name, address, e-mail address, order number and a description of the error. 

If we are unable to correct the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection laws. We handle return shipping for approved complaints. 

We reserve the right to refuse a complaint if it turns out that the product is not in error in accordance with current consumer protection legislation. When complaining, we follow guidelines from the General Complaints Board, read more here. 

7. Limitation of Liability 

We take no responsibility for any indirect damage that may result from the product. 

We accept no responsibility for delays/errors due to circumstances outside the Company's ruling (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or non-delivery from the supplier. 

Furthermore, no liability is assumed for any changes to products/product properties that have been changed by the respective supplier and other factors beyond our control. 

8. Product information 

We reserve the right for any printing errors on this site, printing errors on products and final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible. 

9. Cookie Information 

According to the law on electronic information, visitors to a website for information purposes must receive information that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on the Post and the National Telecom Agency's website. 

10. Personal Information 

By shopping at The We Talk, you accept our Privacy Policy and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We will never sell or disclose your information to third parties without legal basis. 

The We Talk is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order (Note this part is not active yet: as well as the occasions when you have wanted newsletters or promotional offers - to be able to adapt the marketing to your individual needs). 

More information about how we may store your personal data in accordance with the Data Protection Regulation (GDPR) can be found in our Privacy Policy. 

11. Changes to the Terms of Purchase 

We reserve the right to make changes to the Terms at any time. Changes to the Terms will be posted online on the Website. The changed terms are considered accepted in connection with orders or visits to the website. 

12. Dispute and choice of law 

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Advertising Complaints Board, see arn.se. For residents in an EU country other than Sweden, you can submit complaints online via the EU Commission's platform for mediation in disputes, see here 

In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body. 

Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.